Frequently Asked Questions

What are your office hours?
Our office hours are Monday through Friday 8 am to 4:30 pm.

How often are we invoiced?
You are invoiced monthly for previous usage.

Can I receive my monthly invoice electronically via email?
Yes. If you chose this option you will no longer receive a paper copy.

What are my payment options?
We offer several options; our payment processing center by returning your payment in the envelope provided with your invoice. Direct Debit, your monthly balance will automatically be deducted from your checking, savings or money market account each month. Online payments and phone payments. You can also make payment at our main office.

What credit cards do you accept?
We accept Visa, MasterCard & Discover

Do you offer a senior discount?
If you qualify for the senior citizens property tax deduction through Mt. Laurel Township Tax Assessor’s Office you will automatically qualify for 50% off your sewer bill with the MUA. Those residents who are disabled may also apply through the Township Tax Assessor’s Office. If you reside in a mobile home development, you will need to obtain an application from the MUA. Proof of age, income, and title to your mobile home will be required. You may contact Kelly Greer at 856-638-1290 x200 for more information.

How can I change the name on this account?
The MUA requires written documentation such as a deed, death or marriage certificate in order to make a name change.

I live in a different location a few months out of the year; can you send my bills there?
Yes, we can add a different “bill to” address so your bills go directly to where you are staying. Just remember to request the “bill to” address be removed when you return to Mt. Laurel.

I own a property that I will be renting out, what do I do?
The MUA requires a tenant/landlord form be completed. Among other things, you must indicate if you want the bill to go to your tenant directly. If you chose to put it in your tenant’s name, you will still receive an owner’s copy of the bill.

If I am a tenant renting the property, how can I make changes to the account?
A tenant cannot make any changes to the account. The landlord is the only one that can make changes to the account. 

I am buying/selling a home in Mt. Laurel. What do I need to do?
Approximately three days prior to the scheduled settlement date anyone associated with the transaction, such as the buyer or seller, the agent or the title company, must call to schedule a settlement reading. This reading will be taken the day of settlement and final figures will be calculated and given out to the title company. At that time the name changes will be made to the account. Water is not turned on/off during the settlement process nor is the account closed. 

Is there fluoride in the water?
Yes, there is fluoride in the water, which does not exceed the state additions MCL (Maximum Contaminant Level) of 2 parts per million. Average concentration is 0.8 parts per million. Ask your dentist or pediatrician if fluoride supplements are needed.

What is the water hardness?
The water hardness is within the range of 75 to 100 mg/1 which is medium. A water softener is typically not needed for water hardness within this range.

Schedule of Rates

Residential rates   Low income senior discounts/well water supply info.
         
Rates for Apartments/Municipal and School   Rates for Commercial/Industrial
         
Irrigation and Fire service charges   Connection fees
         
Connection fee payments   Ancillary fees
         

Comment Form